How can a Human Performance Technologists really improve the outcomes of an organization or situation?
Human Performance Technologists
Seeking to improve some human performance problem.
This issue may not be due to a lack of knowledge/skills.
HPT is contracted to create the instruction; it goes out to employees and the problem is not solved.
Performance may increase marginally because of training, but not solve the whole problem.
How do we help develop the skills or expand their inherent ability?
"I have a hard time convincing people that it's not a training issue."
People usually think it's a training problem and not an organizational issue.
E.G. Increasing number of widgets produced
- Option 1: we can improve training
- Option 2: we can improve process
Human Resources (HR) usually deals with #7 Inherent Ability
See Figure 7, A new HPT Model (Wile)
Human Performance Technologists have to be good evaluators
Stephanie Allen
Allen Communications - working with Union Pacific RR
Computers in train cars - although intended to improve effectiveness, the training didn't work because it was more of an HPT orientation issue (upper management vs. union workers) - bringing white collar workers together with blue collar workers (we have to band together)
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